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We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 21 days of the despatch date. It must be in a saleable condition and in its original undamaged packaging with all tags attached. We will refund the price or exchange the product. We may withhold up to 50% of the purchase price of returned goods if the product or packaging is in such a condition that the item is not fully resaleable. Original delivery costs will not be reimbursed under normal circumstances. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items. This does not affect your statutory rights.
We cannot refund or exchange personalised products unless faulty. We cannot refund or exchange self assembly items if they have been assembled, unless faulty. We cannot accept returned products that have been worn, washed or are soiled, dirty or damaged from wear and tear, unless faulty.
The cost of returning items is down to you and you are responsible for any returned goods until they reach our shop. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. We will refund returns postage for an item which is faulty, damaged or sent to you in error.
Gift boxes are non returnable and non refundable.
Returns and exchanges will be processed as soon as possible after arrival.
Credit can be used against your next order, both online and with telephone orders.
What to do: there is no need to contact us before you return anything – just fill out the Returns form included in your parcel and send it back with the item; we’ll process your refund or replacement as soon as it arrives back with us.
Our returns address is: Cheeky Monkeys, Returns, 9 Grove Street, Retford, Nottinghamshire, DN22 6JP.